At OpenFan, it is our mission to help you have a closer and more meaningful relationship with artists, brands and businesses by empowering you to share different aspects of who you are when you register. Upon your registration and sharing of this information, the artists, brands and businesses are able to better serve you with products, experiences, access and communications that are tailored to your interests. We care deeply about protecting your data and empowering you to be in full control over it.
Information you provide to us directly. OpenFan collects personal information when you interact with us or use the Service, such as when you engage with the Service through our Website. The personal information we collect may include your name, mailing address, email address, date of birth and any other information that you send us or that is necessary to provide the Services. You should feel free to decline to provide any information that we request, however, please note that doing so may make it impossible for OpenFan to provide the Service to you. We use the information that we collect to enter you into sweepstakes, contests or promotions where requested, to provide, maintain, improve, and protect the Service, to develop new services and to provide to our third-party partners to send promotional material as described in this policy.
We also receive personal information when you apply for a job with us, whether through our Website or other channels. Any such information gathered from job applications is used to evaluate whether your background and experience make you a candidate for a job with OpenFan.
Information We Collect When You Expressly Authorize Us to Access Data from your Social Media profile and/or Email Inbox Receipts. When you sign up with OpenFan you have the option to establish a link between your social media account (such as Facebook), or your email account. That link is built on OAuth, a secure protocol that lets you grant services like ours access to your account without ever revealing your password to us. (And you can turn this off easily from your Facebook and Gmail account settings.) Once you have authorized us to do so by associating your Email account, we will use our automated scanning technology to regularly review the contents of emails to look for emails with receipts of your purchases, including those with information about transactions with the artists or corporate brands with whom we partner. This information collected from your receipts will be used for the purposes described in this Policy, which include generating aggregated analysis, summary reports, and insights about an artist or brand’s customer preferences, derived from such transaction information as market research, data modeling, or analytics. We will use information collected about purchasing history (i.e., receipts in your inbox) to create consumer profiles and audience segments that can be used for targeted advertising and marketing, and subject to legal restrictions (including consent where necessary) we may also use technology (such as Facebook Custom Audiences and Google Advertising) to deliver advertising to you on other sites and in Mobile Apps based on the email address or other personal information you provide to us.
Information We Collect from Third Parties. We may collect information about you from the parties and services that we engage to assist us in providing the Services (see Section 2 below). We may also collect information about you from third party services and from publicly available sources. We may receive information about you when you sign-in with our Website through various social media, for example, by liking us on Facebook or following us on Twitter or by logging in to our service through your Facebook account, Gmail account, Twitter or any other third party login.
The data we receive is dependent upon your privacy settings with the applicable third-party website or service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Website.
For all visitors to openfan.com, not just registered users, we collect information such as IP address, device identifier, browser type, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time-stamp, exit page information, and other information about how you use the Service.
Pixel Tags and Cookies: We may use third-party tracking technology to provide more helpful services to our users and marketers, such as Google Analytics, Facebook Advertising Pixel, Google Maps API, Mixpanel, Heap Analytics, and others.
We and our third party partners may automatically collect certain types of usage information when you visit our Website or use our Service. For instance, when you visit our Website, we may send one or more cookies—a small text file containing a string of alphanumeric characters—to your computer that uniquely identifies your browser and lets us enhance your navigation through the Website. A cookie may also convey information to us about how you use our Website (e.g., the pages you view, the links you click, how frequently you access our Website and other actions you take on our Website), and allow us to track your usage of the Service over time. We may collect log file information about your browser each time you access the Service. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on our Website, domain names, landing pages, pages viewed, and other such information. The information allows for more accurate reporting and improvement of our Website.
We also may use an email delivery company to send emails. Pixel tags and cookies are used in those email messages and at our Website to help us measure the effectiveness of our communications and how visitors use our site. Pixel tags (sometimes also called “clear GIFs”) are small graphic files, invisible to the human eye, which allow websites or other online services to track users. OpenFan and our third-party service providers may use pixel tags in HTML-enabled email to track whether (and when) the recipient opened the message. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for our Website. These tools collect information sent by your browser, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving our Website.
We may use the data collected through cookies, log file, device identifiers, location data and pixel tags to: (a) remember information so that you will not have to re-enter it the next time you use our Service; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Website and our email communications; (d) monitor aggregate metrics such as total number of visitors, traffic, usage and demographic patterns on our Website; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our Website. The information we collect through these tracking technologies may be linked to the personal information you provide when you use the Service.
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices About Your Information” section below. We may share your personal information as follows:
How to Control Your Communication Preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of administrative Service-related communications (e.g., information about your orders, changes/updates to our products or features of the Service, technical and security notices). If you want to opt-out of having your information shared with third parties for marketing purposes, you may contact us directly at www.openfan.com/opt-out.
Modifying or Deleting Your Information: If you have any questions about reviewing, modifying or deleting your information, you can do so at www.openfan.com/view-my-data or you can contact us directly at email@example.com. OpenFan may retain your information for a commercially reasonable time for backup, archival, or audit purposes.
Storage and Processing:
Keeping Your Information Safe:
OpenFan cares about the security of your information, and uses appropriate physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our Website. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, OpenFan will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
OpenFan does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at firstname.lastname@example.org.
OpenFan is a Corporation established in the US with a registered office at 5792 W Jefferson Blvd, Los Angeles, CA 90016, and for the purpose of the General Data Protection Regulation (the “GDPR”), we are the data controller.
The information we process as a data controller and how we use your information (purposes) is described in Section 1 an 2 above. We process these data (i) because the processing is necessary for the performance of our Services and the related contract with us (Art. 6 (1) lit. b GDPR) as well as (ii) on the basis of your consent (Art. 6 (1) lit. a GDPR) as described above. Recipients or categories of recipients of information you provided to us are described in Section 3 above. Please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to such a transfer as described in Section 5 above.
Your rights under the GDPR:
In certain circumstances you have rights in relation to the personal data we hold about you. We set out below an outline of those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by logging in via a third-party login provider (e.g. Google, Facebook) or by verifying that you have access to the email address you provided manually (e.g. by clicking a link in a verification email sent to that email address). To exercise any of your rights, please visit www.openfan.com/view-my-data or email us at email@example.com. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
Withdrawal of consent: Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by sending an email to firstname.lastname@example.org, however, without affecting the lawfulness of processing based on consent before its withdrawal.
Complaints: In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at email@example.com and we will endeavour to deal with your request. This is without prejudice to your right to launch a claim with the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.
VeraSafe has been appointed as OpenFan’s representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted, in addition to firstname.lastname@example.org, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://www.verasafe.com/privacy-services/contact-article-27-representative
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd
Unit 3D North Point House
North Point Business Park
New Mallow Road